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Maintenance and warranty

Maintenance

TGO has been ploughing care into our designs over the past 8 years, ever improving our offer and eradicating known issues. TGO is always aiming for a maintenance-free product but there are key pieces of equipment that do require care. It is important to maintain your new gym to ensure it stays in good and safe working order. 

To keep everything operating as they should this involves some basic daily/ weekly/ monthly inspections of the equipment. For example:

  • Checks for any vandalism or faults
  • Lubrication of moving parts
  • Touching up of any paintwork damage.
     

Light maintenance kit

On purchasing your TGO gym, we provide you with a ‘light maintenance kit’ which includes our maintenance manual, correct fixing tools, lubrication oil and touch up paints.

The product will then need to be serviced quarterly and this can be done by our team or yours.

All required checks are outlined in our maintenance manual. Follow our simple guidance to validate the warranty and keep your TGO gym in great condition.

 

Spares

The benefits of TGO with spares/ replacements are:

1. We manufacture here in the UK
2. Many of our parts are common to each piece
3. Lead time on common spares will be in most cases under 72 hours if not less.

​TGO can offer an extensive maintenance pack on substantial orders so that spares that may be required are available from that pack immediately (this will include touch up paint, spare fixtures and fittings, bearings etc).

Anything from your pack that is used within the warranty period will be replaced free of charge (all our stock and spare parts are all made in the UK, so lead time is short and no long shipment delays).

Here's the TGO spares document for a handy list.

 

Warranty

Our promises for your gym aftercare are:

1. We will provide you with all the necessary tools to keep your gym in great condition.

2. We will provide you with support and training to care well for your gym.

3. We will ensure all consumable elements are available to you in under 72 hours

4. If a part should break under warranty we will supply a replacement or a fix without any qualms within 4 weeks.

Please download the TGO warranty document here